Nádia Lanny Lopes

Nádia Lanny LopesAug 8, 2026

At the Meta Conversations Conference in London, I found myself reflecting on how much our industry is changing. For years, Collections technology was largely centered around dialers, contact strategies, and agent productivity. That world is rapidly evolving. The conversation is no longer about how many calls we can make. It is about how effectively we can engage customers through intelligent, personalized, and contextual interactions across the channels they actually use. What stood out to me today was not a specific product or feature, but a broader shift: conversational AI is becoming a core part of how companies build relationships with customers at scale. For Collections leaders, this creates an interesting challenge. How do we move from a contact strategy mindset to a conversation strategy mindset? How do we use technology not only to improve efficiency, but also to better understand customer intent, reduce friction, and help customers reach sustainable financial outcomes? The future of Collections will not be defined by the quality of its dialers. It will be defined by the quality of its conversations. That is why a Collections executive is spending the week at a conversations conference. #MetaConversations #AI #Collections #Fintech #CustomerExperience #BehavioralEconomics #DigitalTransformation

Nádia Lanny LopesAug 3, 2026

Sharing an exciting opportunity for a Global Collections Leader at PayJoy. Having had the opportunity to lead this function, I can say it is a truly global role, with the challenge of managing collections across very different markets in Latin America, Africa, and Asia, while balancing portfolio performance, customer experience, and responsible collections practices. It’s a great opportunity for an experienced collections leader who enjoys combining strategy, analytics, operations, technology, and people leadership at scale. If this sounds like you — or someone in your network — I encourage you to connect with Gib Lopez and learn more about the opportunity. Wishing Gib Lopez and the PayJoy team great success in finding the next leader for this journey! 🌎

Nádia Lanny LopesAug 27, 2026

Pessoal da minha rede, preciso de algumas recomendações de fornecedores para um projeto de análise de renda no Brasil. Estou buscando empresas que consigam, mediante consentimento do cliente e em conformidade com a LGPD: 1. Consultar ou validar informações de renda formal diretamente em fontes governamentais. Não sei se a fonte mais adequada seria eSocial, RAIS ou alguma outra base — indicações sobre isso também serão muito bem-vindas. 2. Identificar e consolidar renda proveniente de trabalho em plataformas e aplicativos, como motoristas, entregadores e outros profissionais da gig economy. Tenho interesse tanto na informação de renda atual quanto em dados que permitam avaliar recorrência, estabilidade e histórico de recebimentos. Quem conhece fornecedores com essas capacidades ou já trabalhou com alguma solução semelhante? Agradeço muito pelas recomendações e conexões!