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Founder - Global Leader, Applying AI into Business Operations @ STX
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Fractional Chief AI & Transformation Officer | Turning AI & Automation into Business Value | Agentic AI | Human-First Transformation | Keynote Speaker
Buying the right AI isn’t the hard part anymore. The technology is moving faster than most organisations can absorb it. The difficult questions are different: Where should AI actually be used? What work should humans still do? How do you turn pilots into production? And, most importantly, where is the business value? That’s where I come in. I’m a Fractional Chief AI & Transformation Officer, helping organisations navigate the shift from traditional automation and digital transformation toward AI-native, agentic ways of working. My focus is practical: - Identify where AI can genuinely change the way work gets done - Build the strategy, governance and operating model around it - Move beyond pilots and experimentation - Turn AI investment into measurable business outcomes - Help leaders prepare for a workforce increasingly augmented by AI I’ve spent 15+ years working across automation, process transformation, customer experience and emerging technology, giving me a slightly different perspective on the current AI wave. I’m particularly interested in: Agentic AI | AI Transformation | Automation | Customer Experience | Future of Work | AI Strategy I also speak internationally about the changing relationship between people, technology and work. Founder — STX Fractional Chief AI & Transformation Officer Keynote Speaker
My most engaged audience
34% Manager / Lead · 48% Engineering / Data
From 133 people who reacted to or commented on my posts
Public LinkedIn data · Sep 21, 2026
Tried with mine yesterday I got one kid telling me I’d hit my usage limit and to ask again tomorrow, and the other one built me an App, which I spent 4 hours debugging to still get a 404 error Some battles can never be won 🤷
**** New Keynote Content **** - Presented live and in person in London on October 15th with C TWO, and its huge list of clients!! Three questions I have never once seen answered in an AI business case. What's the step count on our top ten processes, and which still need human oversite after AI? What does one automated decision cost us, and who looks at that number weekly? Who owns the orchestration layer, and the Team/department/company re-org? Nobody is asked to make those three decisions. but they get made anyway, at a keyboard, on a Tuesday, by someone who was never asked to make them. That's what I'll be talking about at C TWO Connect in London on 15 October. Two reasons I said yes to this one. First, the people telling the stories actually run this stuff. Lloyds Banking Group, Commerzbank, E.ON, Ricoh Europe, Zurich Insurance, Partou. Regulated industries, production estates, real scar tissue. Not a roadmap in sight. Second, and I'd not seen this before: they will decline registrations from vendors, consultancies and recruiters. Including, I assume, people like me if I weren't speaking. That tells you exactly what kind of room it is. It's free for end users of automation and AI. Central London, 11:00 to 18:30, and places are limited. I'll be arguing that the automation industry has spent twenty years getting very good at measuring things that don't matter, and that agents have just made that expensive. If you'd rather argue with me in person than in the comments, come along.
Some C-suite roles took years to become standard. The CAIO went from 26% to 76% in just 12 months. That’s not normal executive-role evolution. That’s organisational whiplash. I wrote about this 4 months ago, but the CAIO role has since exploded and I think this is becoming even more important to understand the type of recruit you need to make AI a success in your organisation! The title is growing. Now the role needs to grow up. It feels like we’re creating Chief AI Officers faster than we’re defining what a Chief AI Officer actually does. Read more here: https://lnkd.in/dphrcmuy Love to hear your thoughts on this…
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Based on 133 people who reacted to or commented on my posts. Percentages use the profiles that could be classified.
Based on 133 people who reacted to or commented on my posts. Percentages use the profiles that could be classified.
Based on 133 people who reacted to or commented on my posts. Percentages use the profiles that could be classified.
Based on 133 people who reacted to or commented on my posts. Percentages use the profiles that could be classified.
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Wayne Butterfield is a B2B LinkedIn creator based in the United States with 16,517 followers, posting about AI, Productivity, and Customer Support. On Naano, one sponsored LinkedIn post by Wayne Butterfield costs €475, a fixed price per post.
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