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Declined, expired or cancelled bookings

2 min read

If a collaboration doesn't happen, you don't pay for it.

What happens to your money

Declined
The creator said no. Nothing is spent; any reserved amount is back in your Naano balance.
Expired
No delivery before the deadline. Anything reserved returns to your balance.
Cancelled
You cancelled before publication. The reserved amount returns immediately to your available balance.
Refunded
The booking was refunded to your balance.

Paid by card? The amount also comes back to your Naano balance, not to the card.

FAQ

Can I get the money back on my card?

Amounts return to your Naano balance. For anything else, write to [email protected].

Can I cancel after the post is live?

No, cancelling is possible only before the first post is published.